Terms & Conditions
These Terms & Conditions (“Terms”) govern your use of the website https://priyofood.com
(“Website”) and any purchase of products from Priyo Food (referred to herein as “we”, “us”, “our”, “Priyo Food”). By accessing or using the Website and/or placing an order you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Website or place an order.
- Definitions
“Customer”, “you”, “your” means any person visiting the Website or placing an order.
“Products” means any goods offered for sale on the Website (including but not limited to ghee, dairy foods, other packaged food items).
“Order” means a request by you to purchase Products via the Website, subject to acceptance by Priyo Food.
- Eligibility
You represent and warrant that you are at least 18 years old, have the legal capacity to enter into a contract, and will comply with these Terms. If you place an Order on behalf of an entity, you represent and warrant you have the authority to bind that entity.
- Use of the Website
3.1 The Website is provided for your personal, non-commercial use. You may browse, review, and order Products for your own use.
3.2 You agree not to misuse the Website (including but not limited to interfering with the Website or using it for any unlawful purpose).
3.3 We reserve the right to suspend or terminate access to the Website (or any part thereof) at any time, for any reason, without prior notice.
- Product Information & Pricing
4.1 We endeavour to display accurate product descriptions, images, pricing and availability. However, we do not warrant that all details are complete, accurate or error-free.
4.2 Prices listed on the Website are in Bangladeshi Taka (BDT) and exclude any applicable delivery charges or taxes, unless explicitly stated.
4.3 We reserve the right to change product prices, availability or specifications at any time without prior notice.
4.4 In the event that we discover an error in the price of any Product you have ordered, we will contact you to inform you of the error and allow you to confirm your Order at the correct price or cancel the Order. If we cannot contact you, the Order will be cancelled and full refund processed (if payment has been made).
- Order Acceptance & Cancellation
5.1 Your Order constitutes an offer to purchase a Product subject to these Terms. After you place an Order we will send you an Order acknowledgement by email or SMS. This acknowledgement does not signify our acceptance of your Order, nor does it constitute confirmation of product availability.
5.2 We reserve the right to accept or decline your Order for any reason (including but not limited to product unavailability, incorrect pricing, issues with payment or delivery). If we decline your Order after your payment has been processed, we will refund the full amount without undue delay.
5.3 You may cancel your Order only if you notify us before the Order has been dispatched/shipped. Once dispatch has occurred, cancellation may not be possible — you will then be subject to our returns policy (see Section 8).
- Payment
6.1 Payment must be made in the manner provided on the Website (e.g., online payment gateway, mobile banking, cash on delivery if applicable).
6.2 By submitting your payment details you represent and warrant that you are authorised to use the payment method.
6.3 Payments are processed through third-party payment service providers; we are not responsible for any delay, error or failure by such providers.
6.4 Ownership of Products passes to you once the Products have been delivered to you (or to your designated address) and you have made full payment (including delivery charges, applicable taxes) unless otherwise stated.
- Delivery & Risk
7.1 We will deliver Products to the address you provide. Delivery times are estimates only and we do not guarantee a specific delivery date unless we explicitly agree in writing.
7.2 Risk of loss or damage to Products passes to you upon delivery.
7.3 You must inspect the Products upon delivery. If you believe they are defective or not as ordered, you must notify us promptly pursuant to Section 8.
- Returns, Refunds & Complaints
8.1 Returns and refunds are handled in accordance with our separate Return Policy (which you should read and which forms part of these Terms).
8.2 In case of damaged, contaminated, or wrongly delivered Products, you must notify us within [x] hours/days of delivery (insert your company policy) and retain the Products in the original packaging.
8.3 We may require photographic evidence, inspection or for the Products to be returned in order to process a refund or replacement.
8.4 Refunds (if any) will be processed via the original payment method within a reasonable time.
8.5 Any dispute or complaint should be directed to our customer service at info@priyofood.com
(or the contact method specified on the Website). We aim to respond within [x] business days.
- Intellectual Property
All content on the Website — including but not limited to text, images, logos, product packaging, website design, graphics — is owned by Priyo Food or its licensors and is protected by Bangladesh and international copyright, trademark and other intellectual property laws. You may not reproduce, adapt, distribute, republish or otherwise use any of the Website content without our prior written permission.
- Limitation of Liability
10.1 To the fullest extent permitted by applicable law, in no event shall Priyo Food (or its directors, officers, employees, agents) be liable for any indirect, incidental, special or consequential damages (including lost profits, loss of business, loss of data) arising out of or in connection with your use of the Website or Products.
10.2 Our total liability to you for any claim arising in connection with these Terms or your use of the Website or Products shall not exceed the amount you paid for the Product(s) giving rise to the claim.
10.3 Nothing in these Terms shall exclude or limit liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
- Indemnity
You agree to indemnify, defend and hold harmless Priyo Food and its officers, directors, agents and employees from and against any and all liabilities, claims, damages, losses or expenses (including legal fees) arising from your use of the Website or your breach of these Terms.
- Privacy
Your use of the Website is also governed by our separate Privacy Policy (link provided on the Website). By using the Website you consent to our processing of your personal data in accordance with that policy.
- Third-Party Links & Services
The Website may include links to third-party websites or services which are not controlled by us. We are not responsible for those third parties’ practices, content, goods or services and inclusion of links does not imply endorsement. If you use payment gateways or other services provided by third parties, you are subject to their terms as well.
- Modification of Terms
We may revise these Terms from time to time. The “Effective Date” at the top will reflect when the latest version is effective. Your continued use of the Website after revisions constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.
- Governing Law & Jurisdiction
These Terms and any dispute arising under or in connection with them shall be governed by and construed in accordance with the laws of the People’s Republic of Bangladesh. You irrevocably agree to submit to the exclusive jurisdiction of the courts in Bangladesh (or specify a particular district/court if you prefer).
- Severability
If any provision of these Terms is held to be invalid, illegal or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
- Entire Agreement
These Terms together with our Return Policy, Privacy Policy and any other legal notices posted on the Website constitute the entire agreement between you and us concerning your use of the Website and purchase of Products, superseding any prior agreements.
Contact Information:
If you have any questions regarding these Terms, you can contact us at:
📍 Address: Baghabari, Sirajganj, Bangladesh
📞 Phone: +880 1511-172173
📧 Email: info@priyofood.com